Terms of service

Last Updated: July 2026

Welcome to FemForm. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

FemForm is an online retailer offering fitness and wellness products.

For any enquiries, please contact us at:

Email: support@femform.co.za

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding agreement.

3. Products

We strive to display our products as accurately as possible.

However:

  • Colours may vary depending on your device.
  • Product images are for illustration purposes only.
  • Minor variations in packaging or appearance may occur.

Product availability is subject to stock.

We reserve the right to discontinue any product without notice.

4. Pricing

All prices displayed are in South African Rand (ZAR) unless otherwise stated.

Prices include VAT where applicable.

FemForm reserves the right to change prices without prior notice.

Price changes will not affect orders that have already been confirmed and paid.

5. Orders

Placing an order does not automatically constitute acceptance of that order.

FemForm reserves the right to:

  • refuse any order;
  • limit quantities purchased;
  • cancel an order where pricing or stock errors occur;
  • cancel orders suspected of fraud or unauthorized activity.

If payment has already been received for a cancelled order, a full refund will be issued.

6. Payments

We accept payment methods displayed during checkout.

Orders will only be processed once payment has been successfully received and verified.

7. Shipping

Estimated delivery times are provided for guidance only.

Delivery times may vary due to:

  • courier delays;
  • public holidays;
  • severe weather;
  • circumstances beyond our control.

FemForm is not liable for delays caused by third-party courier services.

Risk in the goods passes to the customer upon delivery.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

9. Product Use

Customers are responsible for using all products safely and according to any supplied instructions.

FemForm shall not be liable for injuries or damages resulting from:

  • misuse;
  • incorrect assembly;
  • modification of products;
  • use contrary to instructions.

Exercise equipment should only be used if the customer is medically fit to do so.

If you have any medical condition, injury, or health concern, consult a healthcare professional before beginning any exercise programme.

10. Intellectual Property

All content on this website, including but not limited to:

  • logos;
  • branding;
  • product descriptions;
  • photographs;
  • graphics;
  • videos;
  • website design;
  • text;

is the property of FemForm or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

  • use the website for unlawful purposes;
  • interfere with website security;
  • introduce viruses or malicious software;
  • copy or scrape website content;
  • attempt unauthorized access to our systems.

12. Accuracy of Information

While we make every effort to ensure the information on our website is accurate, FemForm does not warrant that all descriptions, pricing, specifications, or other content are error-free.

We reserve the right to correct any errors without prior notice.

13. Limitation of Liability

To the fullest extent permitted by South African law, FemForm shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • use of the website;
  • inability to use the website;
  • delays in delivery;
  • loss of profits;
  • loss of data;
  • third-party service interruptions.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable South African law.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your personal information in accordance with our Privacy Policy and applicable South African data protection legislation.

15. Third-Party Services

Our website may contain links to third-party websites or services.

FemForm is not responsible for the content, security, or privacy practices of third-party websites.

16. Promotions and Discounts

Promotional offers:

  • are available for limited periods only;
  • cannot be combined unless expressly stated;
  • may be withdrawn or amended at any time.

FemForm reserves the right to cancel promotions where abuse or fraud is suspected.

17. Force Majeure

FemForm shall not be liable for any failure or delay in performing its obligations where such delay results from events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • strikes;
  • power failures;
  • internet outages;
  • pandemics;
  • government action;
  • civil unrest.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

19. Changes to These Terms

FemForm may update these Terms from time to time without prior notice.

The latest version will always be published on this website.

Continued use of the website constitutes acceptance of any revised Terms.

20. Contact Information

If you have any questions regarding these Terms, please contact us:

FemForm

Email: support@femform.co.za

Website: www.femform.co.za