Shipping policy

Last Updated: July 2026

Thank you for shopping with FemForm. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed within 8–15 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Delivery Areas

FemForm currently delivers throughout South Africa.

At this time, we do not offer international shipping.

Delivery Timeframes

Estimated delivery times are:

Region Estimated Delivery Time
Major Cities 8-15 Business Days
Regional Areas 8-15 Business Days
Remote Areas 8-15 Business Days

Please note that these delivery times are estimates only and may vary depending on your location and courier operations.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery address and the selected shipping option.

From time to time, FemForm may offer free shipping promotions. Any applicable minimum spend requirements will be displayed on our website.

Order Tracking

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

If you have not received your tracking information within 5 business days of placing your order, please contact us at support@femform.co.za.

Delivery Requirements

Please ensure that:

  • The shipping address provided is accurate and complete.
  • Someone is available to receive the parcel during normal delivery hours where required.
  • A valid contact number is provided to assist the courier if necessary.

FemForm cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Deliveries

If a delivery cannot be completed due to:

  • an incorrect address;
  • repeated unsuccessful delivery attempts;
  • failure to collect a parcel where collection is required; or
  • refusal to accept delivery,

the parcel may be returned to FemForm.

Any additional shipping costs incurred to resend the order may be the responsibility of the customer.

Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Adverse weather conditions
  • Public holidays
  • High order volumes
  • Courier operational delays
  • Power outages
  • Civil unrest or strikes

FemForm is not liable for delays caused by third-party courier services.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of the product(s)
  • Photographs of the packaging (if applicable)

We will investigate the matter and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

Risk and Ownership

Ownership of the goods passes to you once full payment has been received.

Risk in the goods passes to you upon successful delivery to the delivery address provided during checkout.

Incorrect Delivery Address

Customers are responsible for ensuring that the delivery address entered during checkout is accurate.

If an incorrect address has been provided, please contact us immediately. While we will make every effort to update your order before dispatch, we cannot guarantee that changes can be made once an order has been processed.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

FemForm

Email: support@femform.co.za

Website: www.femform.co.za