Refund policy

Last Updated: July 2026

At FemForm, we are committed to providing high-quality products and excellent customer service. If you experience an issue with your order, we're here to help.

Returns

Returns are accepted only under the following circumstances:

  • You received the incorrect product.
  • Your product arrived damaged.
  • The product has a manufacturing defect.
  • The product is faulty under normal intended use.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Returned items must:

  • Be accompanied by proof of purchase.
  • Include all original accessories and packaging where reasonably possible.
  • Not have been intentionally damaged, altered, or misused.

Faulty or Defective Products

If your product develops a manufacturing fault or defect, please contact us as soon as possible.

Where a product is confirmed to be defective due to a manufacturing fault, FemForm will, at its discretion and in accordance with applicable consumer legislation:

  • Repair the product;
  • Replace the product; or
  • Provide a refund.

This does not cover damage resulting from:

  • Normal wear and tear;
  • Incorrect assembly or use;
  • Accidental damage;
  • Negligence;
  • Improper storage or maintenance.

Incorrect or Damaged Deliveries

If you receive an incorrect item or your order arrives damaged, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)

Once verified, we will arrange a replacement or refund at no additional cost.

Hygiene Products

For hygiene and safety reasons, products that have been opened, assembled, used, or worn cannot be returned unless they are defective.

This includes, but is not limited to:

  • Resistance bands
  • Pilates accessories
  • Exercise equipment that has been used
  • Any item that comes into direct contact with the body

Change of Mind

FemForm does not accept returns or provide refunds for:

  • Incorrect purchases made by the customer.
  • Change of mind.
  • Products ordered in error.
  • Products that are no longer wanted after delivery.

Please review your order carefully before completing your purchase.

Refunds

Approved refunds will be processed to the original payment method.

Refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Shipping fees are non-refundable unless the return is the result of:

  • A defective product;
  • An incorrect item supplied by FemForm; or
  • Damage occurring prior to delivery.

Exchanges

Exchanges are only offered where:

  • The incorrect product was supplied;
  • The product is defective; or
  • The product was damaged before delivery.

Exchanges are subject to stock availability.

Return Shipping

Where the return is due to a defective product or an error on our part, FemForm will cover the reasonable return shipping costs.

For any other approved return, the customer is responsible for return shipping costs.

We recommend using a tracked courier service, as FemForm cannot be responsible for returns lost in transit.

How to Request a Return

To request a return, please email us with:

  • Your order number
  • Full name
  • Description of the issue
  • Photographs (if applicable)

Email: support@femform.co.za

Please do not return any products without first contacting us, as unauthorized returns may not be accepted.

Consumer Rights

Nothing in this policy limits or excludes any rights that consumers may have under applicable South African consumer protection legislation.